Help Center

Troubleshooting Email Integration with ReferralCandy

Last Updated: Mar 16, 2017
Try the  Integration Test  to check if your integration is working properly. Ensure that "Email Integration" is selected as the type of integration test.

Or you can manually check the following: 

Topic Checklist
Program Status
  1. Is your referral program "Active"?
Referral Tracking Code
Go to the Referral Program Overview page of your dashboard and scroll down to #5 Integration.
  1. Have you inserted the correct Tracking Code from the Integration page?
  2. Have you inserted the Tracking Code on the purchase confirmation page of your store's checkout flow?
  3. Has a purchase been made that triggered this Tracking Code when the purchase confirmation page loaded?
Invoice Email
All received invoice emails can be found at the Invoice History section of your dashboard.
It can take up to 24 hours for the ReferralCandy system to 
process the first invoice email, after which all invoice emails will be processed in real time if there is no change to the email format or layout.
  1. Have you forwarded / BCC'ed your invoice emails to the correct email address found on your Integration page?
  2. Does your Invoice Email contain all the required information to run your referral program?

Still have questions? Contact us.

Have other questions? Contact us.
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