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What rewards can be given out to customers?

Last Updated: Feb 10, 2014 10:35AM UTC

*For Etsy shops using the Etsy plugin, please refer to this page instead. 

For your referral program, you can choose to reward customers who make successful referrals with either cash rewards, single-use coupon rewards, multiple-use coupon rewards, or custom rewards.


Cash rewards

Referral Reward - Cash

If you choose to give out cash rewards, your customers will be rewarded each time they make a successful referral that results in a purchase. Cash rewards can be of the following types:

  • A fixed cash amount  (e.g. $10 for each referral made)
  • A percentage of the referred friend's purchase (e.g. 5% of referred friend's purchase for each referral made)
 

Delivery of the cash rewards is handled by the ReferralCandy app automatically and can be through these channels: 

  • PayPal - the reward will be sent directly to your customer's PayPal account by ReferralCandy
  • Donation to charity* - the reward will be donated by ReferralCandy to a charity chosen by your customer 


If you select more than one channel, your customers will have a choice of any of the selected channels when claiming their reward. Note: You are able to change the currency shown for cash rewards

*View list of charities here.

 

Single-use coupon code rewards

Referral Reward - Single-use Coupon

If you choose to reward customers with single-use coupon codes, your customers will be rewarded each time they make a successful referral that results in a purchase. Any single-use coupon codes that your store accepts during checkout can be used as a referral reward.

Delivery of the single-use coupon code reward is handled automatically by the ReferralCandy app. The app sends the customer an email alerting them of their eligibility for the reward when a successful referral has been made. The customer can then access the single-use coupon codes from their Referral Corner. 

To use single-use coupon codes as referral rewards, you will need to upload a list of single-use coupon codes into your campaign (upload them at your Coupons page at - https://my.referralcandy.com/coupons). Each code that you upload will be given out only once as a reward. If you run out of single-use coupon codes to be given out as rewards, you would need to upload more single-use coupon codes for your campaign.  


Multiple-use coupon code rewards

Referral Reward - Multi-use Coupon

If you choose to reward customers with multiple-use coupon codes, your customers will be sent the multi-use coupon code for each successful referral that they make. Any multiple-use coupon code that your store accepts during checkout can be used as a referral reward.

Delivery of the multiple-use coupon code reward is handled automatically by the ReferralCandy app. The app sends the customer an email alerting them of their eligibility for the reward when a successful referral has been made. The customer can then access the multiple-use coupon code from their Referral Corner. 


Custom reward

Referral Reward - Custom Rewards


If you choose the 'Custom' reward type, this means that ReferralCandy will not handle the reward fulfilment for you. Each time a referral is detected by ReferralCandy, a reward email will be sent to the customer to inform him/her of their eligibility for the reward. An email alert will also be sent to you to inform you of the referral, so that you can send out the reward manually yourself. 

 
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