Help Center

How do I activate, pause or stop my campaign?

Last Updated: Mar 28, 2017

Do note that your ReferralCandy account will be charged each month for any of these 3 Campaign States, please contact us if you want to temporarily suspend your account instead.

To activate, pause or stop your referral campaign:

  1. Go to your ReferralCandy account's Referral Program Overview page

  2. At the status page, click the button in the 'Campaign Status' box and click the option that you want.

Campaign Status button
The color of the box indicates the current state of the campaign: 

Active

  • Referrals are tracked and your campaign is fully operational

  • Emails inviting new customers to your referral campaign and reward emails are being sent out

Pause

  • Referrals are tracked but no referral emails are sent out to enrol new Advocates

    • Advocates who have already been invited to your referral campaign will still be rewarded for successful referrals. However, new customers will not be invited to your referral campaign.

  • Only emails rewarding advocates for referring their friends are sent out 

Stop

  • Referrals are not tracked and no emails are sent out

  • Use this option when customizing your campaign to prevent partially edited templates from being sent out to customers.  

Campaign States Summary

Campaign State

Referrals

Referral Email

Reminder Email

Reward Email

Active

Tracked

Sent

Sent

Sent

Pause

Tracked

Not Sent

Not Sent

Sent

Stop

Not Tracked

Not Sent

Not Sent

Not Sent

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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