Help Center

When will referral rewards be sent to an advocate?

Last Updated: Mar 28, 2017

Referral rewards are delivered once the following conditions are met:

  1. The advocate makes enough rewardable referred purchases to be eligible for a reward.

  2. Depending on the type of referral reward, there may also be an additional delay:

    1. For coupon referral rewards

      • Coupon rewards will be sent out immediately once the first 2 conditions above have been met.

      • A reward email will be sent to advocates to inform them of the reward. Advocates can then access the (single-use or multiple-use) coupon code from their Rewards Page. 

    2. For cash referral rewards

      • Cash rewards will only be paid out after ReferralCandy has successfully billed you for the cost of the cash rewards due to your advocates.

      • The following sequence of events will result in the cash reward being paid out: 

        1. The advocate has let ReferralCandy know his/her PayPal email address. 

        2. After the advocate has entered their PayPal email address*, ReferralCandy will bill you for the cost of the cash rewards due to the advocates. Billing will happen once a month, together with the monthly usage charges.

        3. Once you are successfully charged for the cost of the cash rewards, those cash rewards due to the advocates (either via PayPal or a donation made on their behalf) will be paid out. 


Note: If the advocate does not enter his/her PayPal email address, you will not be charged for the cost of the cash reward due to that advocate.

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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