Help Center

What is the Invite Advocates feature?

Last Updated: Mar 16, 2017
The Invite Advocates feature allows you to send Referral Emails to your existing customers and automatically add them as Advocates in your referral program. This feature does not update the contact details of your existing Advocates that have the same email addresses.



Please ensure that your emails and pages are finalized before you use the Email Past Customers feature as the Referral Emails will be sent immediately once you upload your existing customer's details.

There are 2 options for this feature:
  1. Email blast via CSV upload: For a large number of contacts, you can upload a properly formatted CSV file with multiple rows of contact information so that emails can be sent out in a batch
  2. Send individual email: For a small number of contacts or to send a working test Referral Email, you can enter each contact's details individually to send out emails one by one
     

FAQ:
  • What if I don't have the customer's first and/or last name for sending the email blast?
    • The part of the email address before the "@" symbol will be used as the customer's first name instead (e.g. james.bond007@email.com >>> "Hi james.bond007, ...")
       
  • For multi-language referral programs: How do I fill in my customer's language / locale information so that they receive the email in their language?
    • Please follow the 2 letter abbreviations for languages / locales shown in this article
       
  • For multi-language referral programs: What if I don't have the customer's language / locale information?
    • The Referral Email will be sent in your Primary Store Language which is found in the Store Settings page of your dashboard 
       
  • Why do I have an email sending limit of only 1000?
    • We are concerned about emails being flagged as spam as this affects our email sender reputation. This in turn affects the deliverability of emails for all referral programs run by ReferralCandy (including yours!). 
    • Should you want to send out more than 1000 emails to existing customers, please get in touch with us to increase your limit. You may be charged a fee depending on the number requested. 
 
  • Where can I find a sample of the csv file that I have to upload?
    • ‚ÄčYou can find a sample csv file here.
    • Please note that the headers are case sensitive.

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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