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Reset / Forgot my Password (Advocate)

Last Updated: May 23, 2016 07:53AM UTC
To reset the password for your Portal Rewards Page (where you track your rewards for the referral program for a particular store), please follow the steps below:
  1. Go to your Portal Access Page (the URL is http://STORENAME.referralcandy.com, where STORENAME can be found your Referral Link and is specific to the Referral Portal of the store that you are trying to access >> e.g. http://STORENAME.refr.cc/6RMRQWP)
  2. Enter the email address that you previously used to register for the referral program in the field provided (e.g. the email address you used to make a purchase from this store)
  3. Click the blue "Submit" button
  4. Click the "Track your rewards" link on the top right*
  5. Click the "Forgot password?" link next to the blue "Login" button
  6. Enter the email address that you used in step 2 
  7. An email will be sent to you with instructions on how to reset your password
*Note: If you do not see the "Forgot password?" link in step 5 and see a "Create new account" button instead, this is because you have entered an email address that has not been registered with this store's referral program. Please go back to step 1 and enter the correct email address that was previously registered. Alternatively, you can register and create a new account by using a new email address.
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