- Go to your Portal Access Page (the URL is http://STORENAME.referralcandy.com, where STORENAME can be found your Referral Link and is specific to the Referral Portal of the store that you are trying to access >> e.g. http://STORENAME.refr.cc/6RMRQWP)
- Enter the email address that you previously used to register for the referral program in the field provided (e.g. the email address you used to make a purchase from this store)
- Click the blue "Submit" button
- Click the "Track your rewards" link on the top right*
- Click the "Forgot password?" link next to the blue "Login" button
- Enter the email address that you used in step 2
- An email will be sent to you with instructions on how to reset your password
*Note: If you do not see the "Forgot password?" link in step 5 and see a "Create new account" button instead, this is because you have entered an email address that has not been registered with this store's referral program. Please go back to step 1 and enter the correct email address that was previously registered. Alternatively, you can register and create a new account by using a new email address.