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Troubleshooting the Standard Integration with ReferralCandy

Last Updated: May 12, 2016 06:21AM UTC
We strongly recommend that you use the built-in Integration Test feature to determine if your integration is working properly.

You can also perform the following manual secondary checks:

 
Area to Check Checklist
Campaign Status
  1. Is your campaign "Active"?
JavaScript Tracking Code The most recent instance will be shown in the "5. Integration" section of the Campaign Status page of your dashboard
  1. Have you inserted the correct JavaScript Tracking Code found on your referral program's Integration page?
  2. Have you inserted the JavaScript Tracking Code on the purchase confirmation page of your store's checkout flow?
  3. Has a purchase been made that triggered this JavaScript Tracking Code when the purchase confirmation page loaded?
Invoice Email All received invoice emails can be found at the Invoice Emails section of your dashboard.
It can take up to 24 hours for the ReferralCandy system to 
process the first invoice email, after which all invoice emails will be processed in real time if there is no change to the email format / layout.
  1. Have you forwarded / BCC'ed your invoice emails to the correct email address found on your referral program's Integration page?
  2. Does your Invoice Email contain all the required information to run your referral program?

If your answer is "No" to any of the items in the checklist above, please address that specific issue directly. 
support@referralcandy.com
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