Help Center

Block an advocate from receiving future rewards

Last Updated: Mar 28, 2017

Through the ReferralCandy dashboard, you are able to block an advocate from your referral program entirely.

A blocked advocate:

  • Will still receive referral and reminder emails from ReferralCandy regarding your referral program
  • Won't be eligible to earn any future Referral Rewards even if they make legitimate referrals
  • Won't receive any reward emails
  • Won't be able to log in to their Advocate Rewards Page. 

The only exception to this is if the retailer manually indicates in the dashboard that a blocked advocate has made a referral purchase. This advocate will then be eligible to earn this particular referral reward and will receive a reward email.

Blocking an advocate will not affect pending rewards (due to the referred purchase review period, if any) that were earned before the advocate was blocked. So, if you'd like the advocate to not receive any pending rewards, you'll need to mark them as invalid manually.

(See also: Unsubscribing an advocate)

To block an advocate:

  1. Go to your Existing Advocates page.

  2. In the search box, enter the name or email of the advocate you'd like to block.

  3. Once you locate the advocate, click the advocate's name to get to the individual advocate's page. 

  4. At the individual advocate's page, click the red 'Block' button on the top right corner. 

  5. Once the button is clicked, the page will reload and a grey 'Blocked' label will appear beside the advocate's email address.

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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